To delete your ResolveUK account and associated data, email info@resolveuk.co from the address registered on your account, with the subject line "Delete my account". Please tell us whether your account is on Resolve Talent or Resolve Business.
We will verify your identity and confirm the request, then action it within 30 days.
Your profile information (name, contact details, date of birth, profile photo), location data, push notification tokens, and your account credentials.
Some information linked to completed shifts and invoices must be kept to meet our accounting and tax obligations: for a Resolve Talent account, for one year after the account becomes inactive; for a Resolve Business account, for seven years after the subscription is deactivated. After that period it is deleted or anonymised. This matches the retention terms in our Privacy Policy.
We do not hold payment card details (handled by our partner Stripe) or ID/passport documents submitted at registration (handled by our identity verification partner Veriff) at any point, so there is nothing of that kind to delete on our side.
Questions about this process? Contact us at info@resolveuk.co or see our Privacy Policy for the full details on how we handle your data.